Customer care is the true growth engine of any business. A happy customer will not only bring repeat business, but they will also refer other new customers to the business. It should be a core exercise of a business to give an excellent customer experience to all customers. This lesson unveils the various techniques to help achieve happy customers through superior customer care.
What Will You Learn?
- This program helps you to deeply consider and clarify who you are, your purpose on earth and how to successfully execute that purpose to achieve meaningful, gratified and happy living.
- SBT lessons unveil principles of success in a simple, clear and practical method that yields instant results.
- SBT is a holistic personal-development program that emphasizes balanced success in all areas of life. The program is aimed at enabling happy living through essential personal, career and business success skills.
- Upon taking up the program, it is expected that learners will gain helpful insights into successful living, self-efficacy and personal productivity in personal life and career roles.
Meeting and Exceeding Customer Expectation
Gaining Customer Service Perspective07:54
The Service Provider02:15
Important Elements of Self-Awareness06:58
Attributes of a Great customer Care Executive18:07
A Customer Service Mindset02:40
Winning Unhappy Customer Face to Face08:36