About Course
Customer care is the true growth engine of any business. A happy customer will not only bring repeat business, but they will also refer other new customers to the business. It should be a core exercise of a business to give an excellent customer experience to all customers. This lesson unveils the various techniques to help achieve happy customers through superior customer care.
Course Content
Meeting and Exceeding Customer Expectation
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Gaining Customer Service Perspective
07:54 -
The Service Provider
02:15 -
Important Elements of Self-Awareness
06:58 -
Attributes of a Great customer Care Executive
18:07 -
A Customer Service Mindset
02:40 -
Winning Unhappy Customer Face to Face
08:36
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