About Course

Customer care is the true growth engine of any business. A happy customer will not only bring repeat business, but they will also refer other new customers to the business. It should be a core exercise of a business to give an excellent customer experience to all customers. This lesson unveils the various techniques to help achieve happy customers through superior customer care.

What Will You Learn?

  • This program helps you to deeply consider and clarify who you are, your purpose on earth and how to successfully execute that purpose to achieve meaningful, gratified and happy living.
  • SBT lessons unveil principles of success in a simple, clear and practical method that yields instant results.
  • SBT is a holistic personal-development program that emphasizes balanced success in all areas of life. The program is aimed at enabling happy living through essential personal, career and business success skills.
  • Upon taking up the program, it is expected that learners will gain helpful insights into successful living, self-efficacy and personal productivity in personal life and career roles.

Course Content

Meeting and Exceeding Customer Expectation

  • Gaining Customer Service Perspective
    07:54
  • The Service Provider
    02:15
  • Important Elements of Self-Awareness
    06:58
  • Attributes of a Great customer Care Executive
    18:07
  • A Customer Service Mindset
    02:40
  • Winning Unhappy Customer Face to Face
    08:36

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KES 2,500

Material Includes

  • Videos
  • PDF notes

Requirements

  • Internet connectivity
  • Internet browser
  • PDF Reader

Audience

  • Professionals and Entrepreneurs that want to improve their career and business productivity through exceptional customer experience.

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